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Automate border control with a complete and thoroughly tested solution – built by an airport, for airports.

BorderXpress Features

Developed by Innovative Travel Solutions, the industry’s largest provider of kiosk-based self-service border control solutions, with demonstrated experience having helped more than 250 million passengers safely clear the border at more than 43 airports and seaports worldwide.

Privacy
by design and GDPR compliant. No personal information is stored.
60 %
reduction in border wait times.
50 %
reduction in terminal space.
250 M
Passengers processed and counting.

Europe

Prepare for EES With Proven Technology

With EU Entry/Exit System (EES) regulations launching in 2021, the region must modernize border management systems quickly to deal with increased passenger flow, and to reinforce security infrastructure. The EES is a part of the Smart Border package introduced by the European Commission. It will be fully operational in all the Schengen countries by the end of 2021. The main purpose of the EES is to register data on entry and exit, and to refuse entry of third country nationals crossing the external borders of all Schengen member states through a central system.

In July 2018, BorderXpress™ became the first permanent kiosks to provide entry and exit border control in Europe with the launch of 74 biometric-enabled kiosks at Pafos International Airport and Larnaka International Airport in Cyprus. Read More.

In June 2019, BorderXpress™ kiosks were implemented at Keflavik International Airport (KEF) in Iceland. The kiosks are part of a pilot to simulate the impending requirements of EES in the Schengen Area.

Built by an airport, for airports, we understand the passenger journey and develop solutions that not only make a meaningful impact by increasing throughput, but that also provide the best customer experience.

The key issue impacting border control is the lack of space and resources required to undertake the critical security screening of passengers. Make an informed decision – read the full white paper comparing eGates and Self-service Kiosks.

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Canada

BorderXpress™ Canada

Innovative Travel Solutions pioneered the use of kiosks for automating border control with the Canada Border Services Agency (CBSA) in 2008.  Since then, we have continually evolved BorderXpress™ to meet the changing needs of the CBSA, offering safe and efficient border control solutions at six Canadian airports. ITS is proud to have been chosen by the CBSA as the trusted partner to be first to deliver and deploy each new solution.

Our products include BorderXpress™ Primary Inspection Kiosks (PIK), and BorderXpress™ NEXUSBorderXpress™ PIK offers automated border clearance processing to the majority of incoming international travellers into Canada.  Using the biometric-enabled kiosks, passengers scan their travel documents, complete their digital declaration and verify their identity and admissibility using facial recognition technology before proceeding to a CBSA officer for final inspection.  Additional fingerprint verification technology is available for enrolled foreign nationals and permanent residents.

BorderXpress™ NEXUS features tap-and-go RFID technology and state-of-the-art facial recognition technology to rapidly process members of the CBSA’s trusted traveller program.  Read More. 

Experience matters.  More Canadian airports trust BorderXpress for their border control needs than any other provider.  Understanding airport operations and passenger behavior, ITS continually updates and enhances its BorderXpress software and user experience to ensure the quickest and most secure automated border control solution in the industry.  BorderXpress™ PIK enjoys the fastest transaction times and lowest session abandonment rates compared to other vendors. Read More. 

           

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USA

BorderXpress™ USA

U.S. Customs and Border Protection (CBP) selected Innovative Travel Solutions to deliver its first Automated Passport Control (APC) solution in 2013. Initially available at Vancouver International Airport’s pre-clearance facility, our BorderXpress APC solution quickly expanded and is now in use at 35 major airports across the United States and CBP pre-clearance and US territory airports in Canada, the Caribbean and the Pacific, making ITS the largest and most experienced provider in the industry.

BorderXpress APC expedites the entry process for U.S. citizens, U.S. legal permanent residents, Canadian citizens, travellers utilizing ESTA (Visa Waiver Program) and travelers entering with a visa. Travellers use biometric-enabled kiosks to respond to CBP inspection questions and submit biographic information. BorderXpress APC is a free service, does not require pre-registration or membership, and maintains the highest levels of protection when it comes to the handling of personal data or information. Travellers using BorderXpress APC experience shorter wait times, less congestion and faster processing.

The success of BorderXpress APC at airports has allowed for other industries to take advantage of the program’s benefits. In 2015, BorderXpress APC kiosks were implemented at Canada Place cruise terminal at Port Metro Vancouver, becoming the world’s first self-service border control solution available at a seaport. In 2016, BorderXpress APC was implemented at Port Everglades, FL, marking entry into U.S. seaports. In 2018, BorderXpress APC kiosks were implemented onboard Ferries del Caribe’s passenger cruise ship, the MV Kydon, making them the first ever border control kiosks to be implemented on a passenger cruise ship. Read More.

 

       

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International

BorderXpress International

Fast. Proven. Experienced.

BorderXpress™ is an adaptable, proven solution that can accommodate any government’s immigration requirements, from entry to exit. We are the largest provider of kiosk-based border control solutions in the industry.

Working with numerous governments worldwide, Innovative Travel Solutions has the understanding and experience to deliver a best-in-class automated border control solution on time and on budget.

Our bespoke services include a full needs assessment, customized software and hardware, tailored workflows and seamless integrations to border authority and other agencies. Ensuring the solution is implemented smoothly and successfully is critical—we provide deployment services and training programs that leverage best-in-class change management strategies.

When it comes to future-proofing airports amidst changing government regulations, experience matters. Innovative Travel Solutions has been the proven solution for 43 airports, seaports and onboard sites around the world We are the only provider of kiosk-based border control solutions in the European Union. We pioneered the automated border solution in Canada alongside Canada Border Services Agency (CBSA) and were selected by U.S. Customs and Border Protection (CBP) to deliver its first automated border solution.

Airports and governments know that automated border solutions support passengers and operators. Our customer, Grantley Adams International Airport (GAIA) in Barbados, recently expanded its automated border control program from 16 to 48 BorderXpress™ kiosks to simplify the border clearance process and reduce wait times for passengers. Read More.

 

       

 

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Find BorderXpress™ in over 45 locations around the world:

Seaport Airport Ferry

ATL - Atlanta, BGI - Barbados, CLT - Charlotte, DEN - Denver, DTW - Detroit, EWR - Newark, FLL - Fort Lauderdale, JFK - New York, LAX - Loas Angeles, NAS - Nassau, OAK - Oakland, ORD/MDW - Chicago, PDX - Portland, PFO/LCA - Pafos/Larnaka, PHX - Phoenix, PIE - St. Pete Clearwater, PIT - Pittsburg, PVD - Rhode Island, RDU - Raleigh-Durham, RNO - Reno, SEA - Seattle, SFO - San Francisco, SLC - Salt Lake City, SPN - Saipan, SWF - Stewart, YHZ - Halifax, YQB - Quebec City, YUL - Montreal, YVR - Vancouver, YWG - Winnipeg, YYC - Calgary, YYJ - Victoria, YYZ - Toronto, Port Metro Vancouver, Onboard MV Kydon - ferry between San Juan and Santo Domingo.

Benefits

Safe and efficient

BorderXpress™ meets the border needs of virtually any government in the world. Our kiosks enable officers to focus on security, which is important for governments seeking automation. Our kiosks also offer better exception handing, which means you won’t need any additional resources in your airport to help keep it secure.

Saves time and space

With BorderXpress™, you can optimize queuing for travellers, and reduce terminal space by more than 50%. You can also process 4x more travellers per hour, reducing border wait times by more than 60%. Our customer satisfaction results are proven, and that makes for happier travellers in your airport.

Has no barriers

BorderXpress™ works for virtually every passenger, no matter who they are or where they come from. Travellers don’t need paper declaration, and no pre-registration is required. Our kiosks are fully accessible to persons with disabilities and can be configured in up to 35 languages. Our kiosks also process families travelling as a single group.

A simple process

At the kiosk, travellers select their language, scan their travel document, have their biometrics captured, and answer a few simple questions. This encrypted information is sent to a border control agency that assesses it and returns a government response in seconds. The traveller then takes their completed receipt to a border officer who reviews the kiosk session results.

Accepts all documents

BorderXpress™ accepts all machine-readable travel documents, including passports (with or without chips), residency cards, enhanced driver’s licenses, visas, and all documents with QR and 2D barcodes.

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