Automate border control with a complete and thoroughly tested solution – built by an airport, for airports.
BorderXpress™
Our kiosk-based border control solution is designed to work in partnership with border agencies, airports and seaports around the world to safely and securely manage borders, while reducing border wait times and transforming the travel experience.
How does BorderXpress™ work?
BorderXpress™is fully tailored to each airport’s and immigration authority’s unique needs and regulatory environment.
BorderXpress™uses biometric-enabled kiosks as part of an efficient two-step process that allows travellers to complete the administrative requirements of border control themselves. The information is sent, fully encrypted with data protection, to a border agency—this allows the traveller’s identity to be verified and admissibility confirmed in real time. The traveller is then issued a token and directed to a border officer or an e-gate to complete the journey into or out of the country.
BorderXpress™is designed to improve the safety and security of the border by complementing the expertise of the border control officers who always have the final say.
Europe
BorderXpress EU: Experience Matters, Delivering Smart Solutions
Innovative Travel Solutions is the only provider of kiosk-based border control solutions in the EU. Our customers include Hermes Airports, the operator of Larnaka and Pafos Airports in Cyprus and ISAVIA, the national airport and air navigation service provider of Iceland.
Larnaka Airport currently operates 44 BorderXpress kiosks and Pafos Airport currently operates 30 kiosks. In the first 12 months of operation, the kiosks processed more than five million passengers and both airports have significantly reduced passenger processing times, from between 50 to 80 seconds down to 15 to 30 seconds, essentially eliminating queues, contributing to the overall efficiency at border control areas. This solution was developed in collaboration with the Cyprus Police for both the entry and exit border control process. Read More.
In preparation for the impending EU Entry-Exit System, ISAVIA partnered with Innovative Travel Solutions to launch a six-month pilot program at Keflavík International Airport to simulate the new immigration requirements for all Third Country Nationals entering into Iceland. The pilot will yield valuable information for ISAVIA on how to effectively plan for and implement the new regulations. Initial feedback indicates Innovative Travel Solutions’ Entry-Exit Solution is safe, secure, user friendly and quick.
European airport operators and governments have tremendous potential to utilize this technology given their growth in population, increase in air travel frequency and growing concerns over border security. Our unique airport perspective as well as our demonstrated experience as a trusted partner in over 43 airport, seaport and onboard sites globally helping more than 250 million passengers safely and securely clear the border, ensures that Innovative Travel Solutions is best positioned to guide airports and governments as they prepare for the Entry-Exit System.
The Future of Automated Border Control: A White Paper Comparing EGates and Self-Service Kiosks
Canada
BorderXpress™ Canada
Innovative Travel Solutions pioneered the use of kiosks for automating border control with the Canada Border Services Agency (CBSA) in 2008. Since then, we have continually evolved BorderXpress™ to meet the changing needs of the CBSA, offering safe and efficient border control solutions at six Canadian airports. ITS is proud to have been chosen by the CBSA as the trusted partner to be first to deliver and deploy each new solution.
Our products include BorderXpress™ Primary Inspection Kiosks (PIK), and BorderXpress™ NEXUS. BorderXpress™ PIK offers automated border clearance processing to the majority of incoming international travellers into Canada. Using the biometric-enabled kiosks, passengers scan their travel documents, complete their digital declaration and verify their identity and admissibility using facial recognition technology before proceeding to a CBSA officer for final inspection. Additional fingerprint verification technology is available for enrolled foreign nationals and permanent residents.
BorderXpress™ NEXUS features tap-and-go RFID technology and state-of-the-art facial recognition technology to rapidly process members of the CBSA’s trusted traveller program. Read More.
Experience matters. More Canadian airports trust BorderXpress for their border control needs than any other provider. Understanding airport operations and passenger behavior, ITS continually updates and enhances its BorderXpress software and user experience to ensure the quickest and most secure automated border control solution in the industry. BorderXpress™ PIK enjoys the fastest transaction times and lowest session abandonment rates compared to other vendors. Read More.
USA
BorderXpress™ USA
U.S. Customs and Border Protection (CBP) selected Innovative Travel Solutions to deliver its first Automated Passport Control (APC) solution in 2013. Initially available at Vancouver International Airport’s pre-clearance facility, our BorderXpress APC solution quickly expanded and is now in use at 35 major airports across the United States and CBP pre-clearance and US territory airports in Canada, the Caribbean and the Pacific, making ITS the largest and most experienced provider in the industry.
BorderXpress APC expedites the entry process for U.S. citizens, U.S. legal permanent residents, Canadian citizens, travellers utilizing ESTA (Visa Waiver Program) and travelers entering with a visa. Travellers use biometric-enabled kiosks to respond to CBP inspection questions and submit biographic information. BorderXpress APC is a free service, does not require pre-registration or membership, and maintains the highest levels of protection when it comes to the handling of personal data or information. Travellers using BorderXpress APC experience shorter wait times, less congestion and faster processing.
The success of BorderXpress APC at airports has allowed for other industries to take advantage of the program’s benefits. In 2015, BorderXpress APC kiosks were implemented at Canada Place cruise terminal at Port Metro Vancouver, becoming the world’s first self-service border control solution available at a seaport. In 2016, BorderXpress APC was implemented at Port Everglades, FL, marking entry into U.S. seaports. In 2018, BorderXpress APC kiosks were implemented onboard Ferries del Caribe’s passenger cruise ship, the MV Kydon, making them the first ever border control kiosks to be implemented on a passenger cruise ship. Read More.
International
BorderXpress™ International
Fast. Proven. Experienced.
BorderXpress™ is an adaptable, proven solution that can accommodate any government’s immigration requirements, from entry to exit. We are the largest provider of kiosk-based border control solutions in the industry.
Working with numerous governments worldwide, Innovative Travel Solutions has the understanding and experience to deliver a best-in-class automated border control solution on time and on budget.
Our bespoke services include a full needs assessment, customized software and hardware, tailored workflows and seamless integrations to border authority and other agencies. Ensuring the solution is implemented smoothly and successfully is critical—we provide deployment services and training programs that leverage best-in-class change management strategies.
When it comes to future-proofing airports amidst changing government regulations, experience matters. Innovative Travel Solutions has been the proven solution for 43 airports, seaports and onboard sites around the world. We are the only provider of kiosk-based border control solutions in the European Union. We pioneered the automated border solution in Canada alongside Canada Border Services Agency (CBSA) and were selected by U.S. Customs and Border Protection (CBP) to deliver its first automated border solution.
Airports and governments know that automated border solutions support passengers and operators. Our customer, Grantley Adams International Airport (GAIA) in Barbados, recently expanded its automated border control program from 16 to 48 BorderXpress™ kiosks to simplify the border clearance process and reduce wait times for passengers. Read More.
Find BorderXpress™ in over 45 locations around the world:
Benefits
For border authorities:
The safety and security of the border control process are top priorities for us, which is why BorderXpress uses state-of the art biometrics, industry-leading document authentication and anti-spoofing protocols. Together, these exceed all applicable data-protection industry standards. We also work with you to design a tailored solution to meet your unique needs and regulatory environment—with the end goal of improving the safety and security of your border by complementing the expertise of the border control officers.
For passengers:
Our kiosks are highly intuitive and can process any passenger, including families travelling as a group or those who require increased accessibility, and can be set up in any language required. They also significantly reduce border wait times by more than 60%, making for happier passengers.
For airports:
The sleek and modern kiosk design allows airports to optimize queuing and reduce terminal space by more than 50% while also offering lower costs per kiosk when compared to eGates. BorderXpress demonstrates exceptional dependability with 99.7 per cent network reliability and our kiosks also offer better exception handing, which means you won’t need any additional resources in your airport to help keep it secure. And to top it all off, the cost per kiosk is approximately 30% less than that of an eGate, with minimal moving parts, resulting in lower maintenance requirements and total lifecycle costs.