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Who We Are

Built by an airport, for airports.

Innovative Travel Solutions (ITS) is the innovation team at Vancouver International Airport (YVR), voted North America’s Best Airport for 10 straight years by Skytrax World Airport Awards.

YVR’s success comes from our unique operating model. As a not-for-profit, community-based organization, we are not government-run or beholden to shareholders. We are committed to our local community, constantly innovating to improve the airport experience for everyone, which in turn supports our region.

We know airports. And we know what it takes to reduce wait times and improve the passenger experience all without adding more space or staff. We have the experience to prove it:

  • Over 10 years designing kiosk-based custom border control solutions

  • Superior knowledge in user experience, layout expertise and passenger flow analysis

  • We use YVR as a live test site to ensure the best possible product

  • Operating more than 1,600 border kiosks at 43 airport, seaport and onboard sites around the world

  • Over 250 million passengers served, in 35 different languages globally

  • BorderXpress™ has the fastest transaction times and lowest abandonment rates in the industry

  • CheckitXpress is the world’s first universally-accessible, self-serve bag drop system.

 

Experience Matters.

Anyone can develop and implement technology, but it takes unique airport perspective to fully understand the complete passenger journey and to create solutions that make a meaningful impact. We can future-proof your airport today with:

  • A complete and thoroughly tested end-to-end solution

  • Purposeful design with a simple to use and intuitive user experience

  • Improved terminal foot print design to maximize throughput and reduce operating costs

  • Privacy by design – security and data protection are at the core of our business

  • 24/7 multilingual, international support

  • The best, most thorough change management training programs, led by airport experts

  • Comprehensive and best in class customer service and technical training programs

  • From initial consultation and project management, to final provisioning and quality assurance testing

 

Awards

  • 2019 – Best Airport in North America Award by Skytrax World Airport (10th year, consecutively)

  • 2019 – BorderXpress wins Vision to Reality Award in the Builder category by PwC Canada

  • 2016 – Airport of the Year Award by CAPA – Centre for Aviation

BorderXpress
Self-Serve Kiosk

Designed with versatility, safety and security in mind, find out how you can reduce wait times by more than 60%.

More information

CheckitXpress
Bag Drop

Drop, scan and go! Introducing the world’s most accessible, efficient and intuitive self-service bag drop.

More information

 

Experience Matters

10
Years of kiosk design experience
1st
To work with Canadian and U.S. security agencies for border automation
1600 +
Kiosks in operation. We are the largest self-service border control solution provider
43
Airport and seaport locations worldwide

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